Technical Support Specialist
Fortinet · Atlanta, GA · Technical Support
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Atlanta, GA. The posting calls out experience with Linux, Networking, Security, OAuth and roughly 3+ years of relevant work. Listed education preference: a bachelor's degree or equivalent.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Atlanta, GA
- Experience
- 3+ years
- Education
- Bachelor's degree
- Department
- Technical Support
- Posted
- Apr 30, 2025
More roles at Fortinet
Job description
from Fortinet careersJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta, GA location to troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
As a Senior Technical Support Specialist, you will:
- Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins, and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation
We Are Looking For:
- Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education