Technical Customer Success Manager
Fortinet · Pune, India · Program Mgmt - Technical Services
About this role
Fortinet is hiring a mid-level Customer Success Manager in the sales function based in Pune, India. The posting calls out experience with Linux, Networking, Security, Encryption and roughly 5+ years of relevant work.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Pune, India
- Experience
- 5+ years
- Department
- Program Mgmt - Technical Services
- Posted
- Nov 14, 2024
More roles at Fortinet
Job description
from Fortinet careersJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Customer Success Manager to contribute to the success of our rapidly growing business.
You would act as a Technical Customer Success Manager role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
As a Technical Customer Success Manager, you will:
- Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, and integrations.
- Conduct critical conversations related to security and the utilization of our products
- Establish a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
- Share knowledge, ideas and experience within the team Develop core competency in Fortinet product line and technologies