Director of Engineering - Digital | India
Five9 · Bangalore, India · Core - Product Engineering
About this role
Five9 is hiring a director-level Director of Engineering in the software engineering function based in Bangalore, India. The posting calls out experience with Java, React, AWS, GCP.
- Role
- Director of Engineering
- Function
- software engineering
- Level
- director
- Track
- Management
- Employment
- Full-time
- Location
- Bangalore, India
- Department
- Core - Product Engineering
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Overview
We are seeking a Director of Engineering – Digital to lead the digital transformation of our contact center technology ecosystem. This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies.
The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization, along with strong technical depth and leadership capabilities.
What You’ll Do
As a Director of Engineering at Five9, you will:
- Define and execute the technology roadmap for the digital campaign management platform, ensuring alignment with business goals
- Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence
- Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels