Community Support Specialist, Weekend (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a member of our Product Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills.

We’re looking for a great teammate based in the London hub who is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment where there are a lot of hats to wear.

This is a weekend cover role, with the schedule being either Wednesday to Sunday or Saturday to Wednesday.

What you'll do at Figma:

• Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations
This is an excerpt. Read the full job description on Figma careers →