Director Customer Experience Engineering
eBay · Bellevue, WA · Engineering
About this role
eBay is hiring a senior-level Customer Experience Specialist in the services function based in Bellevue, WA. The posting calls out experience with LLMs, Distributed Systems, Observability, Machine Learning. Compensation is listed at $240,800–$321,500 per year.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- Management
- Employment
- Full-time
- Location
- Bellevue, WA
- Department
- Engineering
- Posted
- May 4, 2026
More roles at eBay
Job description
from eBay careersAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
We are engaged in a Customer Experience Transformation, a multi-year effort to fundamentally rethink how buyers and sellers interact across our platform. This transformation prioritizes delivering smooth, personalized, and reliable end-to-end experiences supported by modern architecture, data-informed insights, and AI-enabled features.
This role is part of the Global Platforms team in Customer Service Technology. The group builds foundational systems, services, and smart capabilities that support customer interactions at scale across eBay. The team plays a significant role in unifying fragmented experiences and ensuring consistent, high-quality engagement across all customer touchpoints.