Sr. Mgr, Crisis Mgmt and Intel
eBay · Dublin, Ireland · General Management & Business Support
About this role
eBay is hiring a senior-level Customer Experience Specialist in the services function based in Dublin, Ireland. The posting calls out experience with Security, Incident Response.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dublin, Ireland
- Department
- General Management & Business Support
- Posted
- Apr 9, 2026
More roles at eBay
Job description
from eBay careersAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Senior Manager, Emergency Response & Intelligence
Position Overview
The Senior Manager, Crisis Management & Intelligence holds a leadership role within the Global Crisis Management (GCR) team within Enterprise Management Resources (EMR) and acts as a vital element eBay's resilience program. This role leads eBay’s global Crisis Management and Intelligence efforts to maintain enterprise resilience, operational continuity, and proactive risk control throughout eBay’s international presence.
Reporting within EMR, this leader coordinates two integrated teams:
- Crisis Management
- Global Intelligence
The role ensures alignment between crisis response frameworks, global intelligence analysis, and enterprise risk reporting. It also supports corporate strategy and M&A activity through structured intelligence assessments.