Customer Support Specialist I

Job description

Eagleview, is a leading provider of aerial imagery, property insights, and software that transforms the way people work. We hold over 300 patents and own an extensive geospatial data and imagery library encompassing 94 percent of the US population! Our company provides the most accurate data, enabling customers in the government, construction, solar, and insurance industries to make timely, informed, and better decisions.

Eagleview, the leader in aerial imagery, is hiring a Customer Support Specialist for our department. The Customer Support Specialist will answer questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first call resolution. We focus on training from the beginning, and we give our workforce members the tools they need to succeed long-term. We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assesses customer issues to provide accurate support.
This is an excerpt. Read the full job description on EagleView Technologies careers →