Team Lead, Marketplace Quality
DoorDash · Tempe, AZ · 111 Support
About this role
DoorDash is hiring a mid-level Technical Lead in the software engineering function based in Tempe, AZ. The posting calls out experience with Salesforce.
- Role
- Technical Lead
- Function
- software engineering
- Level
- mid
- Track
- Tech leadership
- Employment
- Full-time
- Location
- Tempe, AZ
- Department
- 111 Support
More roles at DoorDash
Job description
from DoorDash careers
About the Team
DoorDash’s Marketplace Quality team is seeking an experienced leader to oversee a team of Marketplace Quality agents. The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior which affects overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis on a variety of quality concerns for our community, including but not limited to: contract violations, never delivered, and offline instances of fraud. The goal of the Marketplace quality team is to enforce quality standards on the platform to ensure our consumers, dashers and merchants have a high quality and safe experience.
About the Role
As a Team Lead on our Marketplace Quality Team, you will directly manage Representatives responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're an operator and a problem solver. You’ll manage the daily operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team. This is a tremendous opportunity to join a fast-growing team with an extreme focus on building DoorDash’s Trust and Safety brand, while protecting our community.
You will report to a Marketplace Quality Supervisor in our Global Support and Integrity Operations organization. The schedule for this position will be Tuesday-Saturday, with an in-office requirement of 2x per month.