Advanced Specialist, MXO Merchant Sentiment
DoorDash · Tempe, AZ · 117 Merchant Support
About this role
DoorDash is hiring a mid-level Business Analyst in the operations function based in Tempe, AZ.
- Role
- Business Analyst
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tempe, AZ
- Department
- 117 Merchant Support
More roles at DoorDash
Job description
from DoorDash careers
About the Team
Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.
About the Role
We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment.
You’ll take a thoughtful, human-centered approach to each interaction—owning concerns from start to finish, partnering across teams when needed, and helping merchants feel confident in their partnership with DoorDash. You’ll bring curiosity, empathy, and sound judgment to situations that may not always have a clear process.
This role is part of a growing and evolving premium support program, offering opportunities to help shape new tools, workflows, and best practices.
You’re excited about this opportunity because you will…
- Serve as a consistent point of contact for assigned merchants, helping them feel supported and confident in their partnership with DoorDash.