Senior Operations Specialist, Robot
DoorDash · Dublin, CA · 631 Autonomy Operations
About this role
DoorDash is hiring a senior-level Operations Manager based in Dublin, CA.
- Role
- Operations Manager
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dublin, CA
- Work mode
- On-site
- Department
- 631 Autonomy Operations
More roles at DoorDash
Job description
from DoorDash careers
About the Team:
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role:
As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem-solving skills.
You’re excited about this opportunity because…
Team Leadership:
- Oversee and support a team of operators (same or one level lower) during assigned shifts.
- Foster a collaborative and high-performance culture.
- Provide constructive feedback and results-driven insights to team members and management.
Operational Excellence:
- Ensure deployment schedules are adhered to and promptly communicate any delays.
- Monitor and enforce adherence to break/rotation schedules.
- Handle escalations and resolve or close out tickets as needed.
Communication & Reporting:
- Act as the primary point of contact between the team and management during your shift.
- Compile and deliver clear and actionable feedback to both the team and leadership.