Atlassian Engineer - AI

Job description

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a highly motivated Atlassian Engineer to manage, maintain, and optimize our corporate Atlassian environment, including emerging capabilities like Atlassian AI, Rovo, and agentic automation. This role involves daily administration of business-critical Atlassian applications, ensuring adherence to vendor management and Atlassian policies, integrating SaaS solutions, and collaborating with stakeholders to maximize the value of their SaaS portfolios. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You’ll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business. As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape. This position is an individual contributor role reporting to the Senior Manager, Cloud Apps. Responsibility Support the rollout and adoption of Atlassian Intelligence features such as Rovo agents, smart answers, and contextual automation Assist in enabling AI-powered search, documentation discovery, and summarization experiences through Rovo Actively contribute to the company-wide enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives Gather and document business requirements to support the design of AI-assisted workflows and tool configurations Support administration of the Atlassian suite (Jira, Confluence, Rovo), including user access, basic configurations, and permission schemes Help configure Jira workflows, screens, and notification settings under guidance from senior team members Contribute to the creation of dashboards and reports, incorporating both standard Jira metrics and AI-generated insights Assist with platform upgrades, license tracking, and compliance activities related to user access and governance Collaborate with internal teams to triage issues, troubleshoot problems, and support documentation and root cause analysis Begin learning and contributing to automation and integration efforts using Atlassian REST APIs Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 3+ years of experience in enterprise technology with a Bachelor's degree or equivalent Hands-on experience administering Atlassian tools (Jira, Confluence, etc.) Familiarity with AI features in the Atlassian ecosystem, including Atlassian Intelligence and Rovo Basic understanding of workflow configuration, automation scripting (e.g., ScriptRunner), and dashboard/report creation Exposure to languages/tools such as Python, Java, HTML, SQL, or Linux Familiarity with Agile, Scrum, CI/CD practices, and team-based development workflows Experience using or integrating with Atlassian REST APIs Preferred Atlassian Certified Professional credentials or similar certification in progress Experience supporting AI-powered features within Jira and Confluence, including agents and predictive recommendations Interest in agentic frameworks and exposure to autonomous or semi-autonomous AI use cases Experience contributing to change management or enablement programs for new tools or features Strong communication skills and the ability to work with cross-functional teams Exposure to Atlassian environment migration or consolidation projects Ability to support Atlassian instances in cloud and/or data center environments Strong organizational and troubleshooting skills Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4