Quality Senior Principal Engineer

Job description

Quality Senior Principal Engineer 

Quality is everything at Dell Technologies. It’s what we’re known for, and we build it into all our processes. In Services Process Transformation, we play a central role by designing, optimizing, and governing the business processes that power revenue growth, customer experience, and operational efficiency across Dell Services. We partner across Business and IT organizations to modernize the way work gets done, leveraging process engineering, data insights, automation, and AI-enabled capabilities to accelerate transformation and deliver measurable business value.

Our team defines process architecture, operating models, and transformation strategies that enable the evolution of Services-wide systems, technologies, and business capabilities. Through collaboration with global stakeholders, we deliver scalable solutions that improve business outcomes and prepare Dell Services for the future.

Join us to do the best work of your career and make a profound social impact as a Quality Senior Principal Engineer on our Quality Engineering team in Round Rock, Texas. 

What you’ll achieve: 

As a Quality Senior Principal Engineer, you will lead complex business transformation initiatives that improve operational performance, accelerate technology adoption, and unlock value across Dell Services. You will partner with Business and IT stakeholders to analyze challenges, define future-state solutions, and drive implementation of process and technology improvements. You will serve as a key transformation leader, applying process engineering, analytics, and AI-enabled capabilities to solve high-impact business problems.

You will

• Lead end-to-end process transformation engagements, from discovery and assessment through solution design, implementation, and value realization
• Partner with Business and IT teams to understand priorities, evaluate opportunities, and develop scalable operating models that support strategic organizational priorities
• Apply data analytics, automation, and AI-enabled capabilities to identify process improvement opportunities and drive measurable business outcomes
• Facilitate cross-functional reviews, develop recommendations for leadership, and contribute to transformation methodologies, standards, and best practices

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 12+ years of related experience in process engineering, business transformation, operational excellence, consulting, program management, or technology-enabled business optimization
• Experience leading complex cross-functional initiatives and partnering with diverse business and technology stakeholders to deliver measurable results
• Strong analytical and problem-solving skills, including experience using data to develop business cases, performance insights, and value assessments
• Experience applying process improvement, automation, digital transformation, or AI-based solutions to improve operational efficiency and customer outcomes
• Strong communication and presentation skills with the ability to influence stakeholders and communicate effectively across multiple organizational levels

Desirable Requirements 

• Master's degree in Engineering, Business Administration, Operations, Analytics, or a related discipline
• Experience supporting global transformation programs across functional domains such as Sales, Services, Support, Supply Chain, Operations, or Customer Experience