Customer Success Manager
Datadog · Seoul, South Korea · Commercial Customer Success
About this role
Datadog is hiring a mid-level Customer Success Manager in the sales function based in Seoul, South Korea. The posting calls out experience with Datadog, Security, Observability.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Seoul, South Korea
- Department
- Commercial Customer Success
More roles at Datadog
Job description
from Datadog careersAs a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Partner with the sales team to ensure smooth transition and onboarding experienceProactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accountsAct as advisor to customers to ensure they’re leveraging the Datadog solution effectivelyMonitor and identify usage trends to uncover renewal risks and promote greater adoption ratesCollaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Who You Are: