Technical Support Engineer 3, Premier - San Francisco
Datadog · San Francisco, CA · Support Engineering
About this role
Datadog is hiring a mid-level Support Engineer in the services function based in San Francisco, CA. The posting calls out experience with Datadog, Linux, Security, Observability. Compensation is listed at $96,000–$140,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA
- Department
- Support Engineering
More roles at Datadog
Job description
from Datadog careersWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
- Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
- Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management