Director, Technical Support Engineering
Datadog · Mexico City, Mexico | Sao Paulo, Brazil · Support Engineering
About this role
Datadog is hiring a director-level Support Engineer in the services function based in Mexico City, Mexico | Sao Paulo, Brazil. The posting calls out experience with Datadog, Security, DevOps, Observability.
- Role
- Support Engineer
- Function
- services
- Level
- director
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico | Sao Paulo, Brazil
- Department
- Support Engineering
More roles at Datadog
Job description
from Datadog careersDatadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- Evaluate and launch new support locations within LATAM as customer growth requires
- Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
- Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met