Customer Support Manager (EMEA)

Darktrace · Cambridge Office, United Kingdom

mid sales Customer Success Manager ic · Posted Apr 24, 2026

About this role

Darktrace is hiring a mid-level Customer Success Manager in the sales function based in Cambridge Office, United Kingdom. The posting calls out experience with Networking, Security, SaaS.

Role
Customer Success Manager
Function
sales
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Cambridge Office, United Kingdom
Posted
Apr 24, 2026

More roles at Darktrace

Account Executive
Stockholm Office, Sweden · mid
Security SaaS Machine Learning
Specialist Software Engineer, Python
London Office, United Kingdom · mid
Rust Docker Git
Senior Sales Development Representative
Tokyo Office, Japan · mid
Security SaaS
Solutions Engineer (Channel)
Tokyo Office, Japan · mid
Security Cloud Computing Salesforce
Enterprise Customer Success Manager
Los Angeles Office, United States · mid
Security All Darktrace jobs →

Job description

from Darktrace careers

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.  





Job Description:

We’re hiring an accomplished Customer Support Manager to lead and elevate our EMEA support organisation. Reporting directly to the VP of Global Customer Support & Operations, this is a high‑impact leadership role where you’ll shape how we deliver world‑class technical support at scale, while coaching and inspiring a talented regional team.

Working closely with global peers and senior stakeholders across the business, you’ll play a pivotal role in driving operational excellence, continuous improvement, and an outstanding customer experience.

Hybrid - Cambridge (2–3 days per week in office)

What you’ll be doing

  • Lead, coach, and inspire a high‑performing team of ~20 technical support professionals, fostering growth, engagement, and excellence.

    This is an excerpt. Read the full job description on Darktrace careers →
All sales jobs sales in Cambridge Office, United Kingdom Jobs in Cambridge Office, United Kingdom sales salaries sales career path
All Darktrace Jobs Browse sales roles mid positions