Customer Support Engineer (f/m/d)
Contentful · Berlin, Germany · Customer Experience
About this role
Contentful is hiring a mid-level Support Engineer in the services function based in Berlin, Germany. The posting calls out experience with Python, JavaScript, Java, Ruby.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Berlin, Germany
- Department
- Customer Experience
More roles at Contentful
Job description
from Contentful careersAbout the opportunity
Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.
Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Through ticket-based assistance, they identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.
What to expect?
- A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
- Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
- We practice empathy and the art of anticipating customer needs