Technical Operations Manager

Job description

Meet the Team 

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer-focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

Your role would be to help the team to unlock the full power of digitization. As we are subject to a constant change deploying processes, policies and technologies to help us to be successful, and we need skilled individuals like you to join to our journey.

You will belong to a Regional Supply Chain Operations team(s) accountable of guiding and leading our manufacturing partners to meet our customers’ expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.

We are looking for authentic, self-motivated and passionate candidates willing to enroll to a best-in-class team. Analytical in thinking, curious about how things are working and practical approach. preference. A candidate that actively seeks opportunities for improvement, increase efficiency by digitizing, simplifying and automating our processes and tools.

The Technical Operations Manager the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Excellence (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position leads a team of Engineers in one or several of the following fields: Fault Isolation, Test/Software Development, Electrical, Mechanical and Manufacturing, to drive product quality in the factory. Position requires strong knowledge on Failure Analysis, Test infrastructure, PCBA manufacturing operations, and NPI Roadmap.

Your Impact 

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

Key responsibilities include:

• Responsible for leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation
• Manage lab operations, equipment maintenance, and field service/depot repair processes
• Ensure the EMS Partners sites have the outstanding Quality Management System (QMS) deployed throughout their operation
• Lead operational excellence metrics ACT Yield, timely Delivery, etc. and accountable for associated business results
• Accountable to solve any factory related quality issues involving failure analysis and its processes
• Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and lead time
• Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes as applicable
• Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.
• Builds strong organization with leadership bench strength, capabilities for the future, engagement
• Focus on Supply Chain innovation through process, tools and test reengineering and implementation
• Act as the escalation point for critical issues, reporting risk assessments and ETA metrics to senior leadership

Minimum Qualifications

• 10+ years of broad Supply Chain Electronics Technical Operations experience in Failure Analysis, Test Development Engineering or Manufacturing Process experience. Bachelor’s degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field required
• 5+ years of personnel management experience, leadership role in Supply Chain and Team Development.
• Strong knowledge and experience in Failure Analysis, Functional Test and/or PCBA SMT operations and factory management. Develop solutions to complex problems and implement short / long term technical strategies
• Familiarity with complex electro-mechanical systems, bench testing, fault isolation equipment, and debugging methodologies
• Knowledge of New Product Introduction (NPI), RMA (Return Merchandise Authorization) tracking, and supply chain alignment
• Extensive Project Management knowledge with ability to influence to all levels and build trust to achieve a shared vision and drive accountability
• English and Vietnamese language proficient, Chinese preferred
• Must be on-site everyday

Preferred Qualifications: 

• Demonstrated Statistical Analysis knowledge
• Ability to self-motivate with a strong desire to learn and ability to be flexible
• Industry experience with Semiconductor or Manufacturing industry
• Excellent communication, organization, presentation, and analytical skills
• Experience working with cross-functional teams in a challenging environment 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.