Technical Account Manager - FedRAMP
Cisco · Austin, TX · Customer Experience
About this role
Cisco is hiring a mid-level Account Manager in the sales function based in Austin, TX. The posting calls out experience with Python, JavaScript, Kubernetes, Docker. Compensation is listed at $114,100–$153,300 per year.
- Role
- Account Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Austin, TX
- Department
- Customer Experience
- Posted
- May 8, 2026
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Job description
from Cisco careersJob posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
The TAM role is a proactive support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.
Note: As part of this role, you will be responsible for maintaining services in a FedRAMP-compliant environment and must be a U.S. Person (U.S. citizen). This position may perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
Responsibilities
Support - Work break-fix issues with customers. Escalate to support team as required
Optimization - Optimize customer systems to ensure peak performance
This is an excerpt. Read the full job description on Cisco careers →