Customer Reliability Engineer, Hypershield (remote)
Cisco · San Jose, CA · Customer Experience
About this role
Cisco is hiring a mid-level Professional Services Consultant based in San Jose, CA. The posting calls out experience with AWS, GCP, Azure, Kubernetes. Compensation is listed at $158,200–$200,700 per year.
- Role
- Professional Services Consultant
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Jose, CA
- Department
- Customer Experience
- Posted
- May 27, 2026
More roles at Cisco
Job description
from Cisco careersJob posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.
Your Impact
As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes.
As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.