CS Social Media Specialist
Chewy · Hollywood, FL · Customer Service
About this role
Chewy is hiring a mid-level Communications Manager in the marketing function based in Hollywood, FL. The posting calls out experience with Spark.
- Role
- Communications Manager
- Function
- marketing
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Hollywood, FL
- Department
- Customer Service
- Posted
- May 19, 2026
More roles at Chewy
Job description
from Chewy careersJob Description:
Our Opportunity:
Chewy is seeking a Customer Care Social Media Engagement Specialist who writes with clarity, empathy, and a touch of wit and who understands the difference between posting and truly building relationships online. You’re fluent in the pace, norms, and cultural language of each platform and know how to show up in ways that feel real, human, and native to social.
In this role, you’ll be one of Chewy’s frontline voices—helping customers with questions or concerns, making our community feel seen and understood, and spotting moments to surprise and delight. Every comment, reply, and DM is an opportunity to deepen trust, brighten someone’s day, solve a problem, or deliver a WOW moment.
You’ll shape how pet parents experience Chewy on social—one thoughtful interaction, rescue moment, or WOW-worthy response at a time—ensuring we show up as helpful, emotionally attuned, and delightfully human to the pet parents we serve.
What You'll Do:
Monitor and engage with Chewy customers across Facebook, Instagram, X (Twitter), TikTok, YouTube, and other emerging channels.
Respond thoughtfully to private messages, public comments, and posts, always in a balance of your own unique tone of voice while keeping mindful of Chewy’s voice
Create authentic, trend-savvy engagements that spark conversation, delight our followers, and build community.
This is an excerpt. Read the full job description on Chewy careers →