Chewy is seeking a Senior Social Media Engagement Specialist who thinks in trends, reacts in real time, and instinctively knows when a moment is about to take off. Success in this role requires deep fluency in internet culture and the ability to write with range—balancing empathy and warmth with speed, wit, and sharp cultural awareness.

In this role, you’ll operate at the intersection of community engagement, cultural trendspotting, and high-visibility customer interactions. You’ll respond to Chewy’s most sensitive, viral, or high-impact engagements while also leaning into proactive discovery—scouring TikTok, Instagram, and emerging platforms to find moments where Chewy can show up authentically, playfully, and memorably.

You’ll work closely with cross-functional partners in Marketing, WOW, Public Relations, Customer Experience, and other stakeholder groups, proactively identifying cultural moments, emerging trends, and creative engagement opportunities that help Chewy show up in ways that feel fresh, native to the platform, and delightfully human.

Whether it’s solving a customer’s problem, elevating a brand moment, or sparking an unexpected conversation, you’ll help shape how millions experience Chewy online—one culturally tuned, high-judgment interaction at a time.

What You’ll Do

High-Visibility Engagement & Customer Experience

Respond to Chewy’s most sensitive, high-leverage, or high-visibility interactions across all social channels, ensuring replies are thoughtful, human, witty, and aligned to Chewy’s voice.
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Sr CS Social Media Specialist

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