Senior Technical Support Engineer
Celonis · Madrid, Spain · Services
About this role
Celonis is hiring a senior-level Support Engineer in the services function based in Madrid, Spain. The posting calls out experience with Python, Java, SQL, AWS.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Madrid, Spain
- Department
- Services
More roles at Celonis
Job description
from Celonis careersCelonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Join the Celonis Support Services team, part of a 3-Level Support model, as a dedicated 2nd Level Technical Support Engineer. You will be located in Madrid and report directly to the Director of Customer Support.
The Role:
Our support engineers are highly-trained experts focused on diagnosing and resolving technical and product-related issues across the Celonis Product Suite. You will serve as the crucial interface between our global customers, partners and our internal Value Engineering & Delivery, Development, and Product Management organizations. We’re looking for someone eager to become a deep technical expert in Celonis infrastructure and software and contribute to a SaaS-based, customer value-focused environment.
The work you’ll do:
Your responsibilities are focused on expert technical analysis, resolution of complex incidents, and driving continuous improvement in support operations: