L2 Senior Technical Support Engineer
Celonis · Madrid, Spain · Services
About this role
Celonis is hiring a senior-level Support Engineer in the services function based in Madrid, Spain. The posting calls out experience with Python, Java, SQL, AWS.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Madrid, Spain
- Department
- Services
More roles at Celonis
Job description
from Celonis careersCelonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Join the Celonis Support Services team, part of a 3-Level Support model, as a dedicated 2nd Level Technical Support Engineer. You will be located in Madrid and report directly to the Director of Customer Support.
The Role:
As a Technical Support Engineer at Celonis, you are at the forefront of the intersection between enterprise-grade software and generative AI. Celonis enables global enterprises to realize the full value of AI, and we lead by example - integrating advanced AI tooling into our internal ecosystems to redefine the support experience.
We provide technical support across the full Celonis technical stack from infrastructure, front-end services through to automation and AI products. In this role, you won’t just be diagnosing and restoring complex technical issues, you will be an AI SME responsible for architecting the future of technical support.