Customer Experience Manager
Canva · Seoul, South Korea
About this role
Canva is hiring a senior-level Customer Experience Specialist in the services function based in Seoul, South Korea. The posting calls out experience with SaaS.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Seoul, South Korea
- Posted
- Apr 17, 2026
More roles at Canva
Job description
from Canva careersCompany Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte, 안녕하세요!
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
While we support flexible, remote-friendly ways of working, for this role we’re focusing on Seoul so we can best support our teams and keep collaboration flowing.
Job Description
What you’ll do (responsibilities)
You'll create and execute the support strategy that makes Korean users feel like Canva was built just for them. Here's what that looks like
Own your market's support strategy: Define what truly local means for South Korea - grounded in user insights and aligned with global User Voice processes.
Execute your strategy: Drive the execution of your service strategy while working with local and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.
Drive measurable service improvements: Reduce customer effort, increase satisfaction, and open support channels that meet Korean users where they are.
Make support feel truly local: Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations. Partner with teams to systematically improve quality.
This is an excerpt. Read the full job description on Canva careers →