Lead Field Service Engineer

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Field Service Engineer – Hardware Emulation Platforms

📍 Location: Atlanta, GA
🧭 Reports to: Field Service Manager, San Jose

About the Role

Cadence is seeking a Field Service Engineer (FSE) to support our industry-leading hardware emulation platforms. In this customer-facing role, you’ll provide hands-on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally.

You will primarily support the Atlanta data center, while also covering additional locations throughout the Eastern United States. This role is ideal for a technically strong engineer who enjoys solving complex problems, working with cutting-edge systems, and building trusted customer relationships.

What You’ll Do

• Act as the primary hardware support contact for assigned customer sites
• Install, configure, and reconfigure new and existing emulation systems
• Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues
• Proactively identify system risks and implement corrective actions
• Coordinate replacement parts and schedule maintenance with customers
• Accurately document service activities, issues, and resolutions
• Build strong, long-term customer relationships through proactive support
• Manage inventory and track hardware assets
• Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality

What You’ll Bring

• BS degree or equivalent and a minimum of 4 years of experience OR MS degree a minimum of 2 years of experience
• Strong written and verbal communication skills
• Working knowledge of Linux/Unix systems
• Proven hardware and software troubleshooting experience
• Strong documentation and organizational skills
• Ability to lift up to 40 lbs
• Valid U.S. driver’s license and passport
• Willingness to travel domestically and internationally, including short-notice service events

Nice to Have

• Board- or system-level debug and repair experience
• Hands-on experience with liquid-cooled systems
• Linux shell proficiency (grep, sed, awk, find, etc.)
• Scripting experience (Python, Perl, Bash, sh, tcsh, csh)
• Networking experience with routers, switches, and firewalls
• Strong network troubleshooting skills

Training:
Comprehensive training will be provided to ensure success in the role.

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