IT - Sr Systems Engineer (SFDC Business Systems Analyst)

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

IT –Business Systems Analyst

Location:  Noida, India
Job Type: Full Time

About the Role

Cadence IT is seeking a Business Systems Analyst with strong experience supporting customer support workflows across Salesforce‑based ecosystems, along with hands‑on experience using AI‑assisted delivery techniques (e.g., vibe coding, agentic AI).  Success in this role requires the ability to operate across business, data, and automation layers—bringing clarity, speed, and measurable outcomes to complex customer support workflows.

What You’ll Do

• Partner with Customer Support stakeholders to optimize support and customer community workflows, enabling self‑service, streamlining handoffs, and reducing manual effort across support channels.

• Leverage AI-assisted delivery techniques (including ‘vibe coding’/rapid prototyping) to validate concepts quickly with users and accelerate iteration.

• Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.

• Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.

• Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.

• Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.

  This is an excerpt. Read the full job description on Cadence Design Systems careers →