Booking Holdings Romania - IT Services Operations Specialist
Booking.com · Bucharest, Romania · IT Services
About this role
Booking.com is hiring a mid-level IT Engineer in the operations function based in Bucharest, Romania. The posting calls out experience with Jira, ServiceNow, Data Structures, ITIL.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Location
- Bucharest, Romania
- Department
- IT Services
- Posted
- May 5, 2026
More roles at Booking.com
Job description
from Booking.com careersBooking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.
As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through five-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable.
This role provides a hybrid way of working with an onsite presence of 2 days/week.
Role description
The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments.
The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements.
It is a hands-on, execution-focused role. Success is demonstrated through improved operational efficiency, reliable delivery of service improvements, and clear visibility of service performance across the organisation.