Process Lead - Fintech Commercial Operations

Job description

Job Summary

As a Process Lead - PSP Governance, you will play a critical role in setting the Commercial Operations team up for future success by documenting the as-is state of our Payment Partner access models and account structures, as well as identifying areas for improvement and embedding compliance requirements needed for our regulated legal entity. This role requires strong internal stakeholder and vendor management skills, and ideally experience in documenting and creating user access models in a similar role in the Payments industry. This is a one year fixed term contract.

Key Responsibilities

• Develop a method for data driven process Optimization in order to drive efficiency, Commercial growth & Partner Experience
• Develop a scalable way to drive process Improvement based up on Operational feedback.
• Initiate & Drive pilot programs to test new ways of working
• Analyze process performance and research the need within Operations, to identify improvement areas
• Select improvement areas where the biggest impact can be made
• Use their Lean Six Sigma experience and tools in a pragmatic way to identify root causes and select the best solutions
• Initiate and drive process & technical changes across departments in a diverse stakeholder field such as; Operations, Product, Analytics & Legal
• Assure and safeguard the improvement on the long-term by installing the appropriate control measures for key metrics.
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