Digital Sales Representative

Job description

Position Overview

The Digital Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyses churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyse data, and streamline renewals processes. This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working. This role is Monday to Friday with an expectation of being in-office 4 days per week.

Roles and Responsibilities
 

• Renewal Management Execute end to end renewal motions independently, streamlining workflows and reducing manual effort

• Territory Coverage Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential

• Close Renewals Defend the current customer base by accurately and independently executing renewals

• Sales Expansion Drive and close seat expansions at renewal using standard playbooks with minimal supervision

• Auto Renewal Management Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled

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