India Renewals Manager

Job description

Position Overview

The Territory Renewal Manager focuses on supporting Value-Added Distributors and is responsible for driving, forecasting, and closing subscription renewals in conjunction with partners and directly with customers. Furthermore, the role is also responsible for identifying and creating expansion opportunities. This role works primarily through direct customer engagement, collaboration with partners, and alignment with Channel Sales teams. In addition, this role focuses on identifying and mitigating renewal churn risk and ensuring the delivery of irresistible customer experiences together with distributors and partners.

Responsibilities

• Manage and lead team of Renewals Representatives (RRs), ensuring consistent achievement of sales targets and quotas

• Develop and implement team strategies focused on customer retention, renewal rates, and revenue protection

• Ensure accuracy of renewal forecasts and pipelines; identify opportunities for same-seat expansion

• Drive operational efficiency by orchestrating renewals processes, resolving bottlenecks, and optimizing workflows in high-volume cycles

• Collaborate with senior sales leaders, partners, and customer success teams to align efforts and optimize renewal outcomes

• Identify and communicate partner capacity and capability gaps to the ecosystem team

Performance Metrics

• Achievement of team sales quotas and renewal targets

• Forecast accuracy and pipeline health

• Operational efficiency improvements (e.g., cycle time reduction)

• Partner alignment and ecosystem engagement

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