Senior Associate Digital Renewal Sales Representative

Job description

The Senior Associate Digital Renewals Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Key Responsibilities

Execute End to End Renewal Motions

• Independently own and execute full renewal workflows across assigned Regional Accounts.

Close Renewals

• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.

Drive and Close Seat Expansions

• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches.
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