Account Based Renewals Representative, Portugal

Job description

Role Overview

The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.

Key Responsibilities

• Execute End to End Renewal Motions

• Independently own and execute full renewal workflows across assigned Regional Accounts

• Close Renewals

• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance

• Drive and Close Seat Expansions

• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches

• Monitor Auto Renewal Status

• Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment

• Customer Procurement Interaction

• Work directly with customer procurement teams to ensure renewal execution and accuracy

• Provide mentorship to less experienced colleagues as appropriate

Skills & Competencies

• Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight

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