Technical Support Specialist, Civil 3D
Autodesk · Boston, MA
About this role
Autodesk is hiring a mid-level Support Engineer in the services function based in Boston, MA. Compensation is listed at $60,100–$107,690 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Boston, MA
- Posted
- May 7, 2026
More roles at Autodesk
Job description
from Autodesk careersJob Requisition ID #
Position Overview
To align with Autodesk’s focus on Customer Success, we are looking for highly motivated industry professionals who will be responsible for resolving customer issues for our through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions.
Engage with Autodesk customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Responsibilities
Technical Support
Respond to support requests through multiple channels and following documented processes
Document support interactions in a company-wide case management system
Document problems and solutions in short and clear articles for our knowledge domain
Advance unresolved issues to senior staff
Research, verify, and document product defects
Manage personal backlog of support requests
Manage customer and partner expectations by providing updates on progress
Internal Support: