Digital Renewal Sales Rep, DACH

Job description

Position Overview
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

***This role has more than one opening available.***
This role is Monday to Friday with an expectation of being in-office 3 days per week.

Responsibilities

• Execute end‑to‑end renewal motions, streamlining workflows and minimizing manual intervention
• Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution
• Drive and close seat expansion opportunities at the time of renewal using standard sales plays
• Monitor account auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
• Work directly with customer procurement teams to complete renewal transactions
• Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools
• Collaborate with Account Executives on larger cross‑sell and expansion opportunities
• Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post‑sale engagements
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