Senior Manager Customer Adoption, Informed Design

Job description

Position Overview

The Global Adoption Team Managerwill lead a global team of Customer Adoption Specialists focused on driving commercial adoption of Informed Design within strategically important accounts. This role is accountable for guiding customers from early engagement to sustained, scalable usage that delivers measurable business value.

This role requires an experienced people leader with a strong background in customer success and enterprise adoption. The successful candidate will be skilled at leading globally distributed teams, elevating performance through coaching and clarity, and partnering closely with cross-functional leaders to ensure coordinated execution.

Core Competencies

• Strategic thinking with operational rigor

• Global team leadership and talent development

• Enterprise stakeholder management

• Commercial acumen and value articulation

• Executive communication and storytelling

• Cross-functional collaboration and influence

Responsibilities

1. Global Team Leadership & Development

• Lead, coach, and develop a global team of Customer Adoption Specialists across multiple regions and time zones

• Establish clear performance expectations aligned to adoption, commercial expansion, and customer value realization

• Collaborate with the Operations Manager to implement consistent operating rhythms, KPIs, and reporting frameworks to ensure alignment and transparency

• Provide ongoing feedback, structured development plans, and targeted support to help team members strengthen their effectiveness and grow in their roles

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