Product Support Specialist
Asana · Dublin, Ireland · Customer Support
About this role
Asana is hiring a mid-level Support Engineer in the services function based in Dublin, Ireland. The posting calls out experience with API Development, OAuth, SaaS. Compensation is listed at €57,000–€63,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dublin, Ireland
- Department
- Customer Support
More roles at Asana
Job description
from Asana careersOur Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers.
This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role.
If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What You'll Achieve
- Supporting our English and German-speaking customer base, requiring fluent written and verbal proficiency.