Customer Success Manager
Arcadia · Remote · Operations
mid
sales
Customer Success Manager
ic
· Posted Apr 19, 2024
$70,000 – $112,000
USD per-year-salary
About this role
Arcadia is hiring a mid-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with SQL, Jira, Compliance, Confluence. Compensation is listed at $70,000–$112,000 per-year-salary.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote
- Work mode
- Remote
- Department
- Operations
- Posted
- Apr 19, 2024
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Job description
from Arcadia careersArcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
This is an excerpt. Read the full job description on Arcadia careers →