Software Application Support Engineer, Retail Engineering Ops & Support (GSE)
Apple · Austin, TX · Software and Services
About this role
Apple is hiring a mid-level Support Engineer in the services function based in Austin, TX. The posting calls out experience with Java, Scala, SQL, Bash.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- Austin, TX
- Department
- Software and Services
- Posted
- Apr 15, 2026
More roles at Apple
Job description
from Apple careersThis is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.
We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
<h3>Minimum Qualifications</h3>3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering
Coding knowledge in Java, Scala and frameworks related to Java
Good understanding of SQL
Skills and experience in monitoring, alerting, fault analysis, and automation
BS degree or job related work experience
<h3>Preferred Qualifications</h3>Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results
Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues