In-Person Technical Support Lead
Apple · Bangalore, India · Corporate Functions
About this role
Apple is hiring a senior-level Support Engineer in the services function based in Bangalore, India. The posting calls out experience with ServiceNow, ITIL, Incident Response, iOS.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Location
- Bangalore, India
- Department
- Corporate Functions
- Posted
- Feb 26, 2026
More roles at Apple
Job description
from Apple careersThe Ask IS&T Center Operations Lead is a key role within Apple’s IS&T team,responsible for managing day-to-day operations, providing technical guidance, andensuring high-quality support for Apple employees, contractors, and vendors. This rolerequires strong leadership, decision-making, and technical skills to support Apple’sglobal IT infrastructure and services
Ask IS&T Center Operations Leads have a highly developed technical skillset and awide variety of responsibilities ranging from managing and supporting the dailyoperations, making decisions regarding work assignments, workflow, and scheduling (ifadjustments are necessary). As part of IS&T Support Management, Operations Leadsare required to display excellent leadership skills and decision-making ability, along withhaving highly developed time management and prioritization skills. Members of thisteam understand the intricacies and complexities of Apple’s business as well as theoperational dependencies on various applications and services for all of IS&T supportedsystems. Operations Leads also work proactively, seeing around corners to identifyemerging high priority issues and action items impacting Apple’s business
<h3>Minimum Qualifications</h3>5+ years of experience in IT Support / Service Desk / In-Person Support
3+ years in a lead, senior, or mentoring role
Strong incident management and escalation handling experience
Experience with ITSM / ticketing systems (e.g., ServiceNow or similar)
Working knowledge of macOS, iOS, and Apple hardware ecosystem