Vendor Manager, Retail Customer Care
Apple · Yokohama, Japan · Support and Service
About this role
Apple is hiring a director-level Procurement Manager in the operations function based in Yokohama, Japan. The posting calls out experience with Tableau, Data Analytics.
- Role
- Procurement Manager
- Function
- operations
- Level
- director
- Track
- hybrid
- Location
- Yokohama, Japan
- Department
- Support and Service
- Posted
- Dec 5, 2025
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Job description
from Apple careersImagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.
This position is responsible for operational performance of RCC’s(Retail Customer Care) OSV(outsource vendor) contact center partners in Japan.
The Vendor Manager is to manage day to day business execution, lead with strategic directions to gain OSV commitment, callout risk and drive solutions, and develop initiatives to improve operational performance aligned to the customer experience.
You must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing today’s outsourcing partners and how they fit with Apple's unique customer focus and passion for excellence.