Product Support Specialist
Anthropic · Tokyo, Japan · Product Management, Support, & Operations
About this role
Anthropic is hiring a mid-level Support Engineer in the services function based in Tokyo, Japan. The posting calls out experience with API Development, SaaS, OpenAI.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tokyo, Japan
- Department
- Product Management, Support, & Operations
More roles at Anthropic
Job description
from Anthropic careersAbout Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
We are hiring our first Tokyo-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day. Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.
This role requires native-level Japanese and business-level English proficiency, as candidates will support both Japanese-speaking customers and those across APAC/ANZ in English.
Note: Specialists in Tokyo will work 10am - 6pm, Monday to Friday.
Responsibilities:
- Become an expert in all Anthropic products
- Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses