Customer Quality Engineer

Job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Position: Customer Quality Engineer
Location: Taipei, Taiwan

Job Summary
The Customer Quality Engineer play a key role in ADI’s quality assurance processes by addressing customer quality concerns, collaborating with cross-functional teams, and driving continuous improvement in semiconductor product reliability.

Key Responsibilities

1. Customer Quality Management

• Serve as the primary quality interface for key customers in Taiwan
• Lead customer complaint handling, including RMA justification and technical response
• Ensure timely and professional communication aligned with customer expectations
• Drive customer satisfaction improvement through proactive engagement

2. Failure Analysis & Root Cause Investigation

• Lead end-to-end FA (Failure Analysis) activities with internal labs and customers.
• Familiar with root cause analysis using structured methodologies (8D, 5-Why, Fishbone)
• Track and report FA progress to stakeholders

3. Cross-functional Coordination

• Collaborate with FA, Design, Product Engineering, Test, Manufacturing, and Supplier Quality teams
• Drive issue resolution across global sites (e.g., OSAT, assembly/test locations)
• Align stakeholders on containment, risk assessment, and corrective action plans

4. Data Analysis & Reporting

• Analyze field return data, trends, and internal production data
• Develop clear, data-driven reports for internal and customer reviews
• Support management updates with concise summaries and key insights

5. Quality System & Continuous Improvement

• Ensure compliance with company quality systems and customer requirements
• Drive systemic improvements to prevent recurrence of major issues
• Support audits, customer visits, and quality reviews

Education & Experience

• Bachelor’s or Master’s degree in Electrical Engineering, Electronics, Materials, or related field
• Typically 5+ years of experience in Semiconductor Quality / FA /Process

Technical Skills

• Strong experience in Failure Analysis and root cause methodologies
• Familiar with semiconductor manufacturing, assembly, and test processes
• Experience handling customer quality issues (FA, complaint, field return)
• Data analysis capability (Excel, Python or equivalent is a plus)

Soft Skills

• Strong communication skills (written & verbal in English)
• Ability to present technical content clearly to customers and management
• High ownership with strong problem-solving mindset
• Proven ability to drive cross-functional alignment

Preferred Qualifications

• Experience with Ai industrial / Analog devices / Automotive product/ Failure Analysis is a plus
• Familiarity with industrial standards (e.g., JEDEC, ZVEI, AEC-Q)
• Experience working with global teams and customers

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.