Support Engineer II-Ext - AMZ9442170
Amazon · Dallas, TX · Corporate Operations
mid
services
Support Engineer
ic
· Posted Mar 12, 2026
Skills
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ9442170
Position Responsibilities:
Use troubleshooting techniques to provide solutions to our customers' individual needs. Interact with leading engineers globally. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, complex customer problems that may span multiple AWS services.
Position Requirements:
Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): experience in ETL tools such as Talend, Informatica or similar; demonstrated knowledge of data management fundamentals and data storage principles experience with advanced SQL and query performance tuning skills; experience integrating and managing large data sets from multiple sources; experience reading and understanding Python and Scala code; experience with distributed computing environments; experience with Spark, Hive and Prest; experience working with docker, Python, and shell scripting; experience with customer service; experience with EC2, S3, EBS, Glue, or Athena.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $141,336/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): experience in ETL tools such as Talend, Informatica or similar; demonstrated knowledge of data management fundamentals and data storage principles experience with advanced SQL and query performance tuning skills; experience integrating and managing large data sets from multiple sources; experience reading and understanding Python and Scala code; experience with distributed computing environments; experience with Spark, Hive and Prest; experience working with docker, Python, and shell scripting; experience with customer service; experience with EC2, S3, EBS, Glue, or Athena.#0000
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ9442170
Position Responsibilities:
Use troubleshooting techniques to provide solutions to our customers' individual needs. Interact with leading engineers globally. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, complex customer problems that may span multiple AWS services.
Position Requirements:
Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): experience in ETL tools such as Talend, Informatica or similar; demonstrated knowledge of data management fundamentals and data storage principles experience with advanced SQL and query performance tuning skills; experience integrating and managing large data sets from multiple sources; experience reading and understanding Python and Scala code; experience with distributed computing environments; experience with Spark, Hive and Prest; experience working with docker, Python, and shell scripting; experience with customer service; experience with EC2, S3, EBS, Glue, or Athena.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $141,336/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
Basic Qualifications
Position Requirements:Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): experience in ETL tools such as Talend, Informatica or similar; demonstrated knowledge of data management fundamentals and data storage principles experience with advanced SQL and query performance tuning skills; experience integrating and managing large data sets from multiple sources; experience reading and understanding Python and Scala code; experience with distributed computing environments; experience with Spark, Hive and Prest; experience working with docker, Python, and shell scripting; experience with customer service; experience with EC2, S3, EBS, Glue, or Athena.#0000
Preferred Qualifications
Please see job description and the position requirements above.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.