Sr. Manager, CS Studios , Amazon Customer Service

Job description

We are seeking an experienced Senior Manager to define and drive our Customer Service Multimedia Strategy. The Senior Manager will lead the Multimedia Studio, shaping how millions of customers consume Customer Service content through innovative multimedia solutions. The Senior Manager will be responsible for developing high-quality multimedia content that helps customers learn about Amazon policies, resolve common issues, and effectively use Amazon products and services. Brand management is key to this role as you will produce creative content that engages customers and adheres to our strict brand requirements. This role will lead a small team and manage vendor operations with a dedicated studio facility, creating scalable multimedia solutions that reduce customer effort and improve the overall customer experience. In this role, you will be responsible for a multimillion-dollar P L. This is a high-visibility role requiring strategic vision, cross-functional influence, and operational excellence. You'll partner with senior leaders across Customer Service, Stores, Product, Technical, Marketing, and PR teams to transform customer education and self-service experiences at global scale. You'll drive innovation in emerging multimedia technologies while building a world class multimedia organization that sets the standard for customer facing content. Key job responsibilities Strategic Leadership and Vision · Define and…