Analista de Customer Service , Delivery Station Customer Support
Amazon · Virtual, Brazil · Customer Service
About this role
Amazon is hiring a mid-level Customer Experience Specialist in the services function based in Virtual, Brazil.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Virtual, Brazil
- Work mode
- On-site
- Department
- Customer Service
- Posted
- Mar 3, 2026
More roles at Amazon
Job description
from Amazon careersAs a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Hidrolândia - GO. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: - Communicating with customers directly in person, as well as via phone and email; - Empathizing with and prioritizing customer needs; - Upholding company values and treating every customer with respect; - Resolving issues and setting appropriate expectations with customers; - Clearly understanding and responding appropriately to customer concerns; - Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries; - Approaching problems logically and with good judgment to ensure the best customer outcome; - Making quick and effective decisions on behalf of the customer; This is an on-site position with a 5x2 schedule, including weekends and holidays. A day in the life You’ll be based…