mid services Support Engineer ic Hybrid · Posted Feb 26, 2026

About this role

Amazon is hiring a mid-level Support Engineer in the services function based in Taguig, Philippines (hybrid). The posting calls out experience with AWS, GCP, Azure, Distributed Systems.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Taguig, Philippines
Work mode
Hybrid
Department
Operations, IT, & Support Engineering
Posted
Feb 26, 2026
AI Summary
Mid-level Support Engineer partnering with AWS customers to design scalable cloud architectures and provide technical guidance. Diagnoses issues, ensures operational health of customer environments, and acts as liaison between customers and AWS teams. Requires strong AWS knowledge and ability to connect technology to business value.

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Job description

from Amazon careers

Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of “big data” problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers? Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry, where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, the technical account manager will help organizations understand best practices around cloud-based solutions, as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices, and proactively help in keeping your customer’s AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is…

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