Manager, Program Mangement, Hub Delivery, Hub Delivery

Job description

Amazon Hub Delivery is transforming last-mile delivery by partnering with local small businesses to provide flexible, cost-effective delivery service that delights customers. As this emerging Amazon Logistics (AMZL) delivery channel scales exponentially across US Urban markets, we need a Senior Program Manager to lead quality initiatives that ensure our delivery partners consistently meet Amazon's high standards. This role manages a team of 6 L4 Program Managers and owns the quality strategy, operational mechanisms, and partner performance standards that enable Hub Delivery to scale while maintaining customer trust. This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators. Key job responsibilities People Leadership Hire, develop, and retain 6 L4 Program Managers, raising the performance…