Principal TPM, Music Subscription and Identity Org

Job description

Music Subscription and Identity org acts as the backbone of Amazon Music by powering the identity, subscription, and payments systems that underpin growth, retention, and profitability. We undertake Amazon-wide initiatives which are foundational to Music's long-term growth. Identity org will unify customer identity across Amazon, reshaping how customers and households share content and benefits. For Music, this ensures seamless access across Alexa, Prime, and AMU. We will deliver child and teen profiles that are compliant, safe, and trusted. Subscription org will support Music's launch in new countries and expand our acquisition funnels improving payment parity and building efficient purchase flows. We will deepen our lifecycle strategy, ensuring customers find value from their first play through last mile. Personalization will improve early-use stickiness, cancellation flows will evolve into benefit-rich retention moments, and payments will become more resilient to prevent involuntary churn. We are seeking an experienced Principal Technical Program Manager to lead complex, cross-functional initiatives that drive significant business impact. This role requires a strategic leader who can navigate ambiguity, influence senior stakeholders, and deliver results at scale across multiple organizations. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business…