Training and Quality Specialist - Finance Operations
Amazon · Manila, Philippines · Finance & Accounting
mid
services
Technical Trainer
ic
3+ yrs Bachelor's
· Posted Feb 24, 2026
Skills
AI Summary
Mid-level Technical Trainer conducting quality audits, delivering finance operations training programs, and identifying performance gaps for AR/AP teams. Requires bachelor's degree, 3+ years training/quality experience, 2+ years communication/programming background, and expertise in finance operations with proven quality assurance track record.
Job Requirement:
- Report to office in Pasay City 5x a week (mid/night shift possible)
- Demonstrated expertise in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- Proven track record in finance quality assurance and audit processes
Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.
Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thorough Dive Deep sessions and quality calibrations to identify root causes of performance gaps
• Supports New Hire certification program
• Designs, implements and maintains learning materials
• Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
• Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, operational goals
• Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses.
• Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
• Supports Transition to Production by observing, measuring and monitoring the analyst as needed
• Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business
- - Report to office in Pasay City 5x a week (mid/night shift possible)
- - Experience in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- - Proven track record in finance quality assurance and audit processes
- 2+ years of working experience related to communication programming and projects
- 3+ years of prior working experience in Training and Quality role.
- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Report to office in Pasay City 5x a week (mid/night shift possible)
- Demonstrated expertise in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- Proven track record in finance quality assurance and audit processes
Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.
Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thorough Dive Deep sessions and quality calibrations to identify root causes of performance gaps
• Supports New Hire certification program
• Designs, implements and maintains learning materials
• Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
• Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, operational goals
• Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses.
• Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
• Supports Transition to Production by observing, measuring and monitoring the analyst as needed
• Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business
Basic Qualifications
- Minimum a Bachelor's Degree- - Report to office in Pasay City 5x a week (mid/night shift possible)
- - Experience in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- - Proven track record in finance quality assurance and audit processes
- 2+ years of working experience related to communication programming and projects
- 3+ years of prior working experience in Training and Quality role.
- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office
Preferred Qualifications
- Excellent communication skills (both spoken and written is a must)- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.